Lulu & Marula provides the services available on this website (the “Site”) to you subject to the following terms:

1. We are based in Cape Town, so any contract to buy Lulu & Marula products will be covered by the laws of South Africa.

2. We have done our best to ensure that all the information on the site is up to date and accurate, but we do not guarantee it is.

3. If anyone hurts themselves or property is damaged or lost because people have used or misused the information on the site or the products sold on the site, then we're not liable under any circumstances. Neither the products nor any information given in the website are intended to, or claim to, diagnose, treat, alter, cure or prevent any skin disease or condition. You use Lulu & Marula products entirely at your own risk. Lulu & Marula uses the strongest possible encryption to protect personal data, but the Internet isn't 100% secure so you do transmit data at your own risk.

4. As all Lulu & Marula products are made in small batches due to their organic nature and to ensure premium quality, inconsistencies and minor variations will occur from batch to batch. This is entirely normal, and will be accepted by you as the buyer.

5. The products on the site are for your personal use - so please don't resell without asking. If you would like to apply for a wholesale account, it's super easy! Just pop us a mail.

6. We've worked very hard to build the Lulu & Marula brand, so you cannot copy the names, logos, trademarks, images, illustrations, designs, icons, photographs and/or written materials on the Site without prior permission. If you are selling Lulu & Marula products, just get in touch and we'll provide anything you need.

7. We price everything in South African Rand and do not charge VAT, as we are not VAT registered.

8. When you place an order you agree to our very reasonable terms and conditions. We will deliver it so long as it is paid for, in stock and we don't think it is fraudulent.

9. We generally don't accept returns due to the hygienic nature of our products. However if you are unsatisfied with your order in any way, please contact us within 30 days and we will do our best to resolve any issues. We don't issue refunds if a product has been used.

10. Your privacy is very important to us. We will never sell, loan or leave lying around your personal information. We reserve the right to contact you ourselves by e-mail when we deem necessary, including to offer you any personalised information or rewards.

11. We might need to update these terms in the future, so we'll reserve the right to do that and post them here.




1. Promotion commences and free gift is available from 00h00 until 24h00 on Monday 14 February 2022 or when the full stock of Purifying Facial Kits has been claimed, whichever is earlier.

2. The 'Free Gift' refers to a free Lulu & Marula Purifying Facial Kit.

3. For a customer to receive a free Lulu & Marula Purifying Facial Kit (“free gift”) from, he or she is required to make a purchase from the website.

4. The promotion is not valid for wholesale orders placed on the day of promotion through the website. 

5. The Promoter reserves the right to refuse this offer to any person.

6. The Promoter assumes no responsibility for lost, misplaced, destroyed or stolen free gifts once they are claimed and these gifts are not redeemable for cash and cannot be transferred or exchanged.

7. Nothing in these terms and conditions is intended to exclude, restrict or modify rights which you may have under any law which may not be excluded, restricted or modified by agreement (‘Your Consumer Rights’). Subject to Your Consumer Rights, the Promoter is not liable for any loss or damage however caused (including by negligence), suffered or incurred in connection with the Promotion or the free gift. Any condition or warranty which would be implied by law into these terms and conditions is excluded.

8. All entries become the property of the Promoter. As detailed in the privacy statement which accompanies these terms and conditions, all entries will be entered in to a database and the entrants’ names and addresses may be used for future promotional, marketing and publicity purposes.

9. The Promoter may cancel the Promotion and not distribute the free gifts where circumstances beyond the Promoter’s reasonable control prevent the Promoter from providing the free gift. Should the Promoter cancel the Promotion the Promoter will advertise that the Promotion has been cancelled by placing a notice on the website and social media.

10. By entering into the Promotion you accept all conditions of entry including these terms and conditions.


Thanks for your understanding.

Team Lulu & Marula