Lulu & Marula provides the services available on this website (the “Site”) to you subject to the following terms:

1. We are based in Cape Town, so any contract to buy Lulu & Marula products will be covered by the laws of South Africa.

2. We have done our best to ensure that all the information on the site is up to date and accurate, but we do not guarantee it is.

3. If anyone hurts themselves or property is damaged or lost because people have used or misused the information on the site or the products sold on the site, then we're not liable under any circumstances. Neither the products nor any information given in the website are intended to, or claim to, diagnose, treat, alter, cure or prevent any skin disease or condition. You use Lulu & Marula products entirely at your own risk. Lulu & Marula uses the strongest possible encryption to protect personal data, but the Internet isn't 100% secure so you do transmit data at your own risk.

4. As all Lulu & Marula products are made in small batches due to their organic nature and to ensure premium quality, inconsistencies and minor variations will occur from batch to batch. This is entirely normal, and will be accepted by you as the buyer.

5. The products on the site are for your personal use - so please don't resell without asking. If you would like to apply for a wholesale account, it's super easy! Just pop us a mail.

6. We've worked very hard to build the Lulu & Marula brand, so you cannot copy the names, logos, trademarks, images, illustrations, designs, icons, photographs and/or written materials on the Site without prior permission. If you are selling Lulu & Marula products, just get in touch and we'll provide anything you need.

7. We price everything in South African Rand and do not charge VAT, as we are not VAT registered.

8. When you place an order you agree to our very reasonable terms and conditions. We will deliver it so long as it is paid for, in stock and we don't think it is fraudulent.

9. We generally don't accept returns due to the hygienic nature of our products. However if you are unsatisfied with your order in any way, please contact us within 30 days and we will do our best to resolve any issues. We don't issue refunds if a product has been used.

10. Your privacy is very important to us. We will never sell, loan or leave lying around your personal information. We reserve the right to contact you ourselves by e-mail when we deem necessary, including to offer you any personalised information or rewards.

11. We might need to update these terms in the future, so we'll reserve the right to do that and post them here.



1. Offer valid from 25 January 2023, Wednesday – 31 January 2023, Tuesday inclusive. for online purchases at only. 

2. Offer is valid for online purchases at only. 

3. Offer is valid across all full-priced products, while stocks last.

4. All shoppers are entitled to BUY ONE (1) full-priced item and GET ONE (1) of the same product FREE online during the promotion period.

5. Exclusions: Offer does not apply to Lulu & Marula Bundle Collections.

6. The promotion is not valid for wholesale orders placed during the promotion through the website.

7. Lulu & Marula reserves the right to refuse this offer to any person.

8. Offer not redeemable for cash and not valid with other ongoing offers/discounts by and/or related to Lulu & Marula.

9. Not valid for third party online or in-store retailers of Lulu & Marula products. This offer cannot be redeemed against prior purchases. Offer can be redeemed multiple times throughout the promotional period.

10. All items returned in line with the returns policy will be refunded at the transaction cost. Discounts will not be applied to repurchases post returning after the conclusion of the sale and will be at the prevailing advertised price at the time of repurchase.

11. FREE items will not be refunded or exchanged for any reason if returned.

12. Except for any liability that cannot by law be excluded, Lulu & Marula (including its officers, employees and agents) excludes all liability for any death, personal injury, loss or damage (including loss of opportunity and whether direct, indirect, special or consequential) suffered or incurred by any person (whether or not arising from any person's negligence) arising in any way out of or in connection with:
a. this promotion;
b. any theft, unauthorised access or third party interference;
c. the cancellation or rescheduling of this promotion.

13. Each Customer must comply with these Terms and Conditions. Each Customer indemnifies and will keep indemnified Lulu & Marula (including its officers, employees and agents) in relation to all loss and damage whatsoever which is suffered (including but not limited to indirect or consequential loss) by Lulu & Marula as a direct or indirect result of the Customer acting inconsistently with or breaching any part of these Terms and Conditions.

14. Lulu & Marula reserves the right to amend these terms and conditions at any time and without notice.

15. Lulu & Marula reserves the right to change, limit or cancel this promotion at any time.

16. Nothing in these Terms and Conditions affects your rights under the relevant consumer laws.