Product FAQs

I HAVE OILY/COMBINATION SKIN, WON'T OIL-BASED PRODUCTS MAKE MY SKIN OILIER OR BREAK OUT?

Not even a little bit! In fact, botanical oils are the best thing for oily or blemish-prone skin types. These oils balance the skins’ natural oil production, decongest skin to prevent future breakouts, & calm any existing breakouts. Most plant oils are similar to the oil that our own skin produces, making them easily absorbed.

MY SKIN IS DRY/SENSITIVE, CAN I USE OIL-BASED PRODUCTS?

Definitely. Dry skin is thirsty & in need of hydration, which is usually caused by a lack of natural oils. Adding plant oils to your skincare routine will deeply moisturise dehydrated skin in a way that water-based creams just can't compare to. All Lulu & Marula products are free from preservatives, perfumes & harsh chemicals, making them ideal for sensitive skins.

CAN I USE LULU & MARULA PRODUCTS IN CONJUNCTION WITH MY OTHER SKINCARE PRODUCTS?

Yes. Botanical oils are able to pass though the lipid layer of the skin more effectively than water-based products, acting as a carrier for other active ingredients to penetrate into lower levels of the epidermis. So when paired with other skin care treatments, oils actually enable other treatments to work more effectively.

WHAT IF I HAVE AN ALLERGY OR VERY REACTIVE SKIN?

All Lulu & Marula products are made with a very safe dilution of essential oils. However, some people can be sensitive to even mild essential oils. Always check the ingredients lists to ensure that the product is free from anything that may aggravate your allergy. If you are unsure, conducting a patch test behind your ear or on your wrist is good idea.

I AM PREGNANT/BREASTFEEDING, ARE YOUR PRODUCTS SAFE FOR ME TO USE?

Even though essential oils are natural & derived from plants, they are powerful ingredients. Our products contain essential oils in a very safe dilution, but to be safe, you should ALWAYS check with your doctor before using any products containing essential oils when pregnant or breastfeeding.

CAN I USE LULU & MARULA PRODUCTS ON BABIES OR INFANTS?

Again, even though essential oils are natural, they are still powerful ingredients. Our products contain essential oils in a very safe dilution, but to be safe, you should ALWAYS check with your doctor before using any products containing essential oils on babies & infants.

IF YOUR PRODUCTS ARE PRESERVATIVE-FREE, HOW LONG DO THEY LAST?

Our products have a shelf life of 24 months.

HOW DO I STORE MY LULU & MARULA PRODUCTS?

Because all our products are fresh & free from chemical preservatives, we suggest storing them away from sunlight or a heat source. The sensitive essential oils & fatty acids don't tolerate high temperatures & UV light well, so a dark cupboard is a good home.

MY BODY/FACE BALM HAS MELTED, IS IT STILL OK TO USE?

Our balms will naturally melt at higher temperatures because they are free from additives, and will still be effective and perfectly safe to use. If they do melt, you can place them in the fridge until solidified. We recommend keeping them in a cool place away from direct sunlight.

ARE YOUR PRODUCTS TESTED ON ANIMALS?

Oh heck no. Lulu & Marula skincare products are never tested on animals, only on willing humans. We are certified by Beauty Without Cruelty.

DO YOUR PRODUCTS CONTAIN ANY ANIMAL COMPONENTS OR BY-PRODUCTS?

Some Lulu & Marula products contain beeswax, namely our face, hand, & body balms. We source our beeswax from farmers who use ethical methods of extraction. However, if this is an issue, please check the ingredients list of each product. No other animal components or by-products are used.